{"id":12822,"date":"2021-12-19T09:32:40","date_gmt":"2021-12-19T06:32:40","guid":{"rendered":"https:\/\/zdmaa.com\/help-and-faq-page-best-practices-help-that-is-actually-helpful\/"},"modified":"2021-12-29T13:03:03","modified_gmt":"2021-12-29T10:03:03","slug":"help-and-faq-page-best-practices-help-that-is-actually-helpful","status":"publish","type":"post","link":"https:\/\/zdmaa.com\/tr\/help-and-faq-page-best-practices-help-that-is-actually-helpful\/","title":{"rendered":"Yard\u0131m ve SSS sayfas\u0131 en iyi uygulamalar\u0131: Ger\u00e7ekten faydal\u0131 yard\u0131m"},"content":{"rendered":"

Yard\u0131m ve SSS sayfas\u0131 en iyi uygulamalar\u0131: Ger\u00e7ekten faydal\u0131 yard\u0131m<\/span><\/span><\/span><\/span><\/p>\n

\n

Sitenizin yap\u0131s\u0131na ba\u011fl\u0131 olarak, Yard\u0131m ve S\u0131k\u00e7a Sorulan Sorular (SSS) birka\u00e7 sayfaya veya birka\u00e7 sayfaya yay\u0131labilir. <\/span><\/span><\/span>Sitenizin bu b\u00f6l\u00fcmlerini olu\u015fturmak, bir ziyaret\u00e7inin web sitenizle ilgili deneyimini b\u00fcy\u00fck \u00f6l\u00e7\u00fcde iyile\u015ftirebilir. <\/span><\/span><\/span>Bu sayfalar genellikle al\u0131\u015fveri\u015f yapan ki\u015filer taraf\u0131ndan, sat\u0131n ald\u0131klar\u0131 \u00fcr\u00fcnden emin olmalar\u0131na yard\u0131mc\u0131 olacak biraz daha fazla bilgi arayan ki\u015filer taraf\u0131ndan aran\u0131r.<\/span><\/span><\/span><\/span><\/p>\n

Kapsaml\u0131 SSS ve Yard\u0131m sayfalar\u0131, \u00e7o\u011fu zaman ziyaret\u00e7inin kafa kar\u0131\u015f\u0131kl\u0131\u011f\u0131n\u0131 azaltabilir, destek aramalar\u0131n\u0131n tekrar\u0131n\u0131 azaltabilir ve daha fazla m\u00fc\u015fteri memnun ve ihtiya\u00e7lar\u0131n\u0131 kar\u015f\u0131layabilece\u011finizden emin hissettik\u00e7e daha y\u00fcksek d\u00f6n\u00fc\u015f\u00fcm oranlar\u0131 olu\u015fturabilir.<\/span><\/span><\/span><\/span><\/p>\n

 <\/p>\n

Ziyaret\u00e7i ihtiyac\u0131nda s\u0131f\u0131r<\/span><\/span><\/span><\/span><\/h2>\n

Yard\u0131m ve SSS sayfalar\u0131n\u0131n en \u00f6nemli y\u00f6n\u00fc, ziyaret\u00e7ilerinizin sadece sormak istediklerinizi de\u011fil, ger\u00e7ekten sorduklar\u0131 sorular\u0131 yan\u0131tlaman\u0131zd\u0131r. <\/span><\/span><\/span>Bu sorular\u0131n ne oldu\u011funu \u00f6\u011frenmek i\u00e7in m\u00fc\u015fteri hizmetleri ve sat\u0131\u015f ekibiyle konu\u015fun ve s\u0131k s\u0131k kontrol edin. <\/span><\/span><\/span>M\u00fc\u015fterilerinizin kar\u015f\u0131la\u015ft\u0131\u011f\u0131 yeni sorular\u0131 veya sorunlar\u0131 ka\u00e7\u0131rmad\u0131\u011f\u0131n\u0131zdan emin olmak istersiniz.<\/span><\/span><\/span><\/span><\/p>\n

M\u00fc\u015fterilerin hangi sorular\u0131 sordu\u011funu ve hangi konuda yard\u0131ma ihtiya\u00e7lar\u0131 oldu\u011funu \u00f6\u011frendikten sonra, Yard\u0131m ve SSS sayfalar\u0131n\u0131n bu konular\u0131 kapsaml\u0131 bir \u015fekilde kapsad\u0131\u011f\u0131ndan emin olmak isteyeceksiniz.<\/span><\/span><\/span><\/span><\/p>\n

en iyi uygulamalar<\/span><\/span><\/span><\/span><\/h2>\n

Yard\u0131m ve SSS sayfalar\u0131n\u0131 olabildi\u011fince kullan\u0131\u015fl\u0131 ve kullan\u0131\u015fl\u0131 hale getirmek i\u00e7in baz\u0131 ek ipu\u00e7lar\u0131:<\/span><\/span><\/span><\/span><\/p>\n

    \n
  1. Yard\u0131m sayfalar\u0131, S\u0131k\u00e7a Sorulan Sorular (SSS’ler) ile s\u0131n\u0131rl\u0131 de\u011fildir. <\/span><\/span><\/span><\/span><\/strong>A\u015fa\u011f\u0131dakiler dahil di\u011fer faydal\u0131 kaynaklara ba\u011flant\u0131lar sa\u011flay\u0131n:<\/span><\/span><\/span><\/span>\n
      \n
    • Kullan\u0131m K\u0131lavuzlar\u0131<\/span><\/span><\/span><\/span><\/li>\n
    • arayan verileri<\/span><\/span><\/span><\/span><\/li>\n
    • \u00dcr\u00fcn deste\u011fi<\/span><\/span><\/span><\/span><\/li>\n
    • M\u00fc\u015fteri Deste\u011fi \u0130ndirmeleri<\/span><\/span><\/span><\/span><\/li>\n
    • M\u00fc\u015fteri Forumlar\u0131<\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n<\/li>\n
    • Ziyaret\u00e7ilerin, yaln\u0131zca yard\u0131m ve SSS sayfalar\u0131n\u0131 aramak i\u00e7in sitenizin arama i\u015flevini kullanmas\u0131na izin verin. <\/span><\/span><\/span><\/span><\/strong>\u0130stenen bilgiler Yard\u0131m veya SSS b\u00f6l\u00fcmlerinde bulunamazsa, arama sitenin geri kalan\u0131ndan daha fazla sonu\u00e7 vermelidir.<\/span><\/span><\/span><\/span><\/li>\n
    • Yard\u0131m b\u00f6l\u00fcmlerini yazd\u0131r\u0131labilir hale getirin. <\/span><\/span><\/span><\/span><\/strong>Ziyaret\u00e7iler, di\u011fer karar vericilere g\u00f6stermek i\u00e7in genellikle sorular\u0131na verilen yan\u0131tlar\u0131 yazd\u0131r\u0131r. <\/span><\/span><\/span>Basmas\u0131 kolay sayfalara sahip olmak size ve ziyaret\u00e7ilerinize fayda sa\u011flar.<\/span><\/span><\/span><\/span><\/span><\/li>\n
    • Pazarlamadan ka\u00e7\u0131n\u0131n. <\/span><\/span><\/span><\/span><\/strong>Yard\u0131m ve SSS sayfalar\u0131 herhangi bir pazarlama veya sat\u0131\u015f materyali i\u00e7ermemelidir. <\/span><\/span><\/span>Bu sayfalar, ziyaret\u00e7ilerinizi arad\u0131klar\u0131 cevaplara y\u00f6nlendirmek i\u00e7in vard\u0131r. <\/span><\/span><\/span>Temel bilgilere ba\u011fl\u0131 kal\u0131n.<\/span><\/span><\/span><\/span><\/span><\/li>\n<\/ol>\n

      Yard\u0131m ve Y\u00f6nlendirme<\/span><\/span><\/span><\/span><\/h2>\n

      Yard\u0131m ve SSS sayfalar\u0131, d\u00f6n\u00fc\u015f\u00fcm s\u00fcreciniz i\u00e7in \u00f6nemli olabilir. <\/span><\/span><\/span>Siteniz ziyaret\u00e7i sorular\u0131n\u0131 ve sorunlar\u0131n\u0131 ele alma konusunda ne kadar iyiyse, sat\u0131\u015f ve m\u00fc\u015fteri hizmetleri ekipleriniz \u00fczerindeki bask\u0131y\u0131 azalt\u0131rken uzun vadeli m\u00fc\u015fteriler edinme ve elde tutma olas\u0131l\u0131\u011f\u0131 o kadar y\u00fcksek olur.<\/span><\/span><\/span><\/span><\/p>\n

      \n<\/div>\n","protected":false},"excerpt":{"rendered":"

      Yard\u0131m ve SSS sayfas\u0131 en iyi uygulamalar\u0131: Ger\u00e7ekten faydal\u0131 yard\u0131m Sitenizin yap\u0131s\u0131na ba\u011fl\u0131 olarak, Yard\u0131m ve S\u0131k\u00e7a Sorulan Sorular (SSS) birka\u00e7 sayfaya veya birka\u00e7 sayfaya yay\u0131labilir. Sitenizin bu b\u00f6l\u00fcmlerini olu\u015fturmak, bir ziyaret\u00e7inin web sitenizle ilgili deneyimini b\u00fcy\u00fck \u00f6l\u00e7\u00fcde iyile\u015ftirebilir. Bu sayfalar genellikle al\u0131\u015fveri\u015f yapan ki\u015filer taraf\u0131ndan, sat\u0131n ald\u0131klar\u0131 \u00fcr\u00fcnden emin olmalar\u0131na yard\u0131mc\u0131 olacak biraz daha …<\/p>\n","protected":false},"author":1,"featured_media":9523,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-12822","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-tr"],"yoast_head":"\nYard\u0131m ve SSS sayfas\u0131 en iyi uygulamalar\u0131: Ger\u00e7ekten faydal\u0131 yard\u0131m - zdmaa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zdmaa.com\/tr\/help-and-faq-page-best-practices-help-that-is-actually-helpful\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Yard\u0131m ve SSS sayfas\u0131 en iyi uygulamalar\u0131: Ger\u00e7ekten faydal\u0131 yard\u0131m - zdmaa\" \/>\n<meta property=\"og:description\" content=\"Yard\u0131m ve SSS sayfas\u0131 en iyi uygulamalar\u0131: Ger\u00e7ekten faydal\u0131 yard\u0131m Sitenizin yap\u0131s\u0131na ba\u011fl\u0131 olarak, Yard\u0131m ve S\u0131k\u00e7a Sorulan Sorular (SSS) birka\u00e7 sayfaya veya birka\u00e7 sayfaya yay\u0131labilir. 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